Common Questions (Q&A)

1. What services does Cracks N Chips Windshield Repair offer? We specialize in mobile rock chip repair and long crack repair for windshields. Unlike big box shops that push for full replacements, our goal is to save your original factory seal and windshield whenever possible. We service all vehicle makes and models, with specific expertise in Tesla and luxury vehicles.

2. Can you repair long cracks, or just chips? Yes, we are one of the few local services equipped to repair long cracks. generally, if the crack is up to 16 inches (about the length of a keyboard or slightly shorter), we can repair it. This stops the crack from spreading further and restores structural integrity.

3. Do you work on Teslas and vehicles with advanced sensors? Absolutely. The vehicle in our fleet is a Tesla, so we understand the specific care these vehicles require. Our rock chip repairs are safe for windshields equipped with ADAS (Advanced Driver Assistance Systems), cameras, and rain sensors.

4. Will the chip or crack disappear completely after repair? The primary goal of repair is structural integrity—preventing the damage from spreading. However, cosmetic improvement is a huge bonus. Most repairs will clear up by 80% to 95%, leaving only a faint blemish that is much less distracting than the original damage.

5. Do I need to come to a shop, or do you come to me? We are a 100% mobile service. We come to your home, office, or wherever your car is parked. This saves you the hassle of waiting in a lobby. We bring our full mobile repair lab directly to you.

6. What is your current service area? We are based in South Salt Lake and strictly serve our local neighbors. Our mobile unit comes to you in Downtown SLC, Sugar House, Liberty Park, the Harvard/Yale area, Millcreek, the East Bench, Holladay, Murray, and Cottonwood Heights.

7. How long does a typical repair take? Most rock chip repairs are completed in about 15 to 30 minutes. Long crack repairs may take slightly longer (45–60 minutes) depending on the severity of the damage.

8. Can you perform repairs in the winter or bad weather? Yes. Living in Utah, we know the weather can be tough. We use professional-grade resins designed to cure properly in various temperatures. However, for the best results during rain or snow, we may ask for access to a garage or covered area.

9. How much does a rock chip repair cost? Our pricing is competitive and transparent. Please see the pricing section at the top of this page for current rates. If you have multiple chips on the same windshield, we generally offer a discount for each additional chip repaired during the same visit.

10. Will my auto insurance cover the repair? In many cases, yes. Most insurance companies would rather pay for a small repair now than a full windshield replacement later. We work with major insurance providers and can help you determine if your deductible is waived for chip repair (meaning it could be free to you).

11. Is it cheaper to repair or replace? Repairing is significantly cheaper—often saving you hundreds of dollars compared to a replacement. Plus, keeping your original factory-installed windshield is always superior for safety and seal quality unless the damage is too severe.

12. Do you offer a warranty on your repairs? Yes, we offer a Lifetime Warranty on our repairs. We guarantee that the repaired chip or crack will not spread for as long as you own the vehicle. If it does, we will credit the cost of the repair toward a future service or resolution.

13. Why should I choose Cracks N Chips over a DIY kit? DIY kits sold at auto parts stores use low-quality resin and rely on weak atmospheric pressure. We use professional-grade pressure and vacuum systems to inject high-quality acrylic resin deep into the break, followed by UV curing. This ensures a bond that is much stronger and clearer than any DIY kit can achieve.

14. When is a windshield too damaged to repair? If a crack extends to the very edge of the glass, goes through both layers of glass, or is directly in the driver’s primary line of sight (blocking vision significantly), a replacement might be necessary. We are happy to assess your damage via a photo before coming out.

15. How do I book an appointment? It’s easy. You can call or text us, or fill out the quote form on this page. We often have same-day or next-day appointments available.

How It Works

1. Send Us a Photo Text us a picture of the damage (especially for long cracks). We’ll confirm it’s repairable (under 16 inches) and give you an instant quote.

2. Schedule Your Spot We find a time that works for you. Whether you are at home in Sugarhouse, working in Downtown SLC, or grabbing lunch in Millcreek, we work around your schedule.

3. We Come to You Look for the White Tesla Mobile Unit. We arrive fully equipped, repair the damage on-site in about 30–60 minutes, and you are back on the road with your original seal intact.