PRIVACY POLICY — Cracks n Chips Windshield Repair

Last updated: November 24, 2025

This Privacy Policy explains how Cracks n Chips Windshield Repair (“Cracks n Chips,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or use our services.

Business Address:
Cracks n Chips Windshield Repair
383 E Vidas Avenue
South Salt Lake, Utah 84115
Phone: 385-219-9100
Email: info@cracks-chips.com

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

a) Information You Provide

You may provide information when you:

  • Call or text us

  • Request a quote

  • Book an appointment via Square Appointments

  • Contact us through methods listed on our website

This may include:

  • Name

  • Phone number

  • Vehicle details

  • Preferred appointment time & location

  • Description of windshield damage

We may store customer names and numbers in our phone so we recognize returning customers.

b) Information Automatically Collected

Through tools such as:

  • Squarespace Analytics

  • Google Analytics

We may collect:

  • IP address

  • Browser & device type

  • Pages visited

  • Time spent on the site

  • General location (city/region)

  • Traffic sources

c) Third-Party Services

Our website uses or links to:

  • Square Appointments (booking, confirmations, reminders)

  • Google Maps embeds (location/service area)

These services may collect their own data under their own policies. We do not control how third parties use collected information.

2. How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Communicate (confirmations, reminders, follow-ups)

  • Respond to inquiries

  • Improve our website

  • Maintain customer records

We do not sell or rent your information.

3. Cookies & Tracking Technology

Our website and third-party services may use cookies to:

  • Analyze traffic

  • Remember preferences

  • Improve functionality

You may adjust your browser settings to block cookies, though some features may not work.

4. Sharing of Information

We may share information:

  • With service providers (Squarespace, Google Analytics, Square Appointments)

  • If required by law or to protect our rights

We never sell customer data.

5. Data Retention

We retain data only as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal/tax obligations

You may request deletion where legally allowed.

6. Your Choices

You may:

  • Opt out of non-essential messages

  • Decline to book online and call instead

  • Disable cookies in your browser

7. Security

We take reasonable steps to protect your data, but no system is 100% secure.

8. Children’s Privacy

We do not knowingly collect information from children under 13.

9. External Links

We are not responsible for the privacy policies or content of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
Your continued use of our website or services means you accept the updated policy.

11. Contact Us

For privacy questions, contact:

Cracks n Chips Windshield Repair
Email: info@cracks-chips.com
Phone: 385-219-9100
Address: 383 East Vitas Avenue, South Salt Lake, UT 84115