TERMS OF SERVICE — Cracks n Chips Windshield Repair

Last updated: November 24, 2025

These Terms of Service (“Terms”) govern the use of services provided by Cracks n Chips Windshield Repair (“Cracks n Chips,” “we,” “us,” or “our”).

By scheduling an appointment or using our services, you agree to these Terms.

Business Address:
Cracks n Chips Windshield Repair
383 East Vitas Avenue
South Salt Lake, Utah 84115
Phone: 385-219-9100
Email: info@cracks-chips.com

1. Services Provided

We offer:

  • Rock chip repair

  • Mobile rock chip repair

  • Cracked windshield repair (typically up to ~16 inches)

  • Mobile windshield repair at customer locations

We may refuse service if conditions are unsafe or damage exceeds our capabilities.

2. Appointments & Booking

Appointments may be scheduled by:

  • Phone

  • Text

  • Square Appointments
    Customers must provide accurate vehicle info, service location, and contact details.

3. Payment Terms

  • Payment is due at the time of service.

  • Accepted payments include:

    • Cash

    • Debit/credit cards

    • Google Pay

    • Apple Pay

    • Tap-to-pay methods

  • We may update payment methods at any time.

4. Cancellation, Trip Charges & Service Conditions

You may cancel anytime except within 3 hours of your appointment.

A $30 trip charge applies for ANY of the following:

A) Damage Beyond Repair

  • Damage too deep, severe, large, or unsafe

  • Customer failed to send photos when requested

  • Damage differs from what was described online or by phone

B) Moisture / Weather Issues

$30 trip charge if we arrive and:

  • Moisture is inside the crack or chip

  • The windshield is wet/frosted

  • Vehicle was not kept dry despite reminders

C) Prior Repairs or DIY Kits

$30 trip charge if we find:

  • Prior repair attempt

  • DIY resin/glue/drill marks

  • Previous shop repair making the crack unrepairable

D) Wrong Service Booked

If you book a crack repair but it is actually a small rock chip:

  • $15 misclassification fee applies

  • Standard repair cost applies

  • $30 trip charge may also apply

E) No-Show / Inaccessible Vehicle

$30 trip charge if:

  • Customer is unavailable

  • Vehicle cannot be accessed

  • Wrong location provided

  • No answer for more than 10 minutes

F) Unsafe Working Conditions

$30 trip charge if:

  • Not enough space to work

  • Windshield loose/unsafe

  • Extreme heat or cold preventing repair

Late Cancellation

Cancellations inside 3 hours of appointment → $30 trip charge.

Trip Charge Payment

Due immediately upon arrival, even if no repair can be completed.

5. Warranty / Guarantee

A) Rock Chip Repair Warranty

  • Limited lifetime warranty for as long as you own the vehicle

  • Covers the repaired area not spreading under normal conditions

  • Non-transferable

  • If repair fails → one free reattempt or refund

B) Crack Repair Warranty (Up to 16 Inches)

We guarantee crack repairs (up to 16”) will not spread IF all criteria are met.

If spreading happens:

  • We repair the extended damage for free

  • ONLY if you notify us within 24 hours

  • After 24 hours → customer is responsible for costs

C) Crack Repair Requirements (ALL required)

To receive a warranty, cracks must:

  1. Be 16 inches or shorter

  2. Be less than 3 months old

  3. Have zero moisture inside for:

    • Minimum 12 hours, AND

    • Recommended 24 hours prior

  4. Have no:

    • Frost

    • Rain

    • Snow

    • Drizzle

    • Condensation

    • Car wash moisture

  5. Never have been repaired

  6. No DIY resin/drilling

  7. Not be caused by structural windshield issues

Failure to meet ANY item voids the warranty.

D) Moisture = No Warranty

If moisture is present before or during repair:

  • Repair may fail

  • Repair may separate

  • Warranty is void

Customer is responsible for keeping the glass dry.

E) Crack Longer Than 16 Inches

If you book a crack repair and the crack exceeds 16”:

  • $45 trip charge applies

  • Repair will not be performed

F) Non-Transferable

Warranty applies ONLY to the current owner.
Selling or transferring the vehicle voids all warranties.

G) Warranty Does NOT Cover:

  • New damage

  • Cracks older than 3 months

  • Damage caused after repair

  • Temperature swings, road vibrations, body flex

  • Loose or improperly installed windshields

  • Moisture-contaminated cracks

  • Cosmetic appearance (repairs always leave scarring)

  • Anything outside our control

H) Customer Responsibilities

To maintain eligibility:

  • Keep crack dry

  • Follow all instructions

  • Notify us within 24 hours if a crack spreads

  • Allow inspection

6. Acknowledgment of Risk

You understand and agree that:

  • Repairs do not make damage invisible

  • Damage may spread during or after repair

  • If spreading occurs, we are not responsible for replacement cost

7. Limitation of Liability

To the fullest extent allowed by Utah law:

  • We are not liable for:

    • Pre-existing damage

    • Damage spreading during/after repair

    • Improper installations by others

    • Indirect losses (time, rentals, wages)

Liability is limited to the amount paid for the service.

8. Customer Responsibilities

Customers must:

  • Provide safe access

  • Keep windshield dry

  • Provide accurate info

  • Pay for trip charges

  • Be 18 or older to approve work

9. Communications

By booking, you agree to:

  • Text reminders

  • Email reminders

  • Follow-up messages
    (Sent via Square, phone, text, or email)

You may opt out of non-essential messages.

10. Website Use

Website content is informational only and may change anytime.

11. Governing Law

These Terms are governed by Utah state law.

12. Changes to Terms

We may revise these Terms at any time.

13. Contact

Cracks n Chips Windshield Repair
Email: info@cracks-chips.com
Phone: 385-219-9100
Address: 383 East Vitas Avenue, South Salt Lake, UT 84115